Privacy Statement
Last Updated: August 24, 2023
1. Introduction
SewerAlarm, LLC (“Company, “we”, “us”) are committed to protecting and respecting privacy and the protection of information that may be used to identify you directly or indirectly (“Personal Data”). This Statement explains our approach with respect to Personal Data we collect on our website www.seweralarm.com (the “Site”) and on our mobile application (the Site and the mobile application collectively the “Service”)
2. What Personal Data Do We Collect?
(i) Personal Data You Provide to Us
When you sign up for the Service, we may collect the following information that may, alone or in combination with other information, constitute Personal Data:
Name
Email address
Phone number
Home address
Your news alert subscription or choice of marketing communications.
You have no obligation to provide the Personal Data described above, but if you don’t provide such Personal Data, we may not be able to create an account, enable your Service subscription, or send news alerts to you. Please note that you have the right to opt out of receiving electronic direct marketing communications, such as newsletters, from us. All electronic direct marketing communications that you may receive from us, such as e-mail messages, give you an option of not receiving such communications from us in the future. If you have any additional questions about electronic direct marketing received from us, please contact us at privacy@seweralarm.com.
(ii) When You Communicate With Us
When you communicate with us on and through the Service, call us, e-mail us, or otherwise communicate with us, we collect the following identifiers that may, alone or in combination with other information, constitute Personal Data:
Name;
Phone number;
Contact information such as email address and a street address; and
Content of communications sent to us.
You have no obligation to provide the Personal Data described above, but if you don’t provide such Personal Data, we will not be able to respond to your communications to us.
(III) Internet Activity Information
Software used in the Service may collect Internet or other electronic network activity information that may, alone or in combination with other information, constitute Personal Data:
The domain from which you access the Site;
The type of browser and operating system used in the device you use to access the Service;
Internet Protocol (IP) address;
Imprecise geolocation;
The date and time you visited the Site (time stamp);
The pages browsed on the Site;
Time spent viewing the Site;
On which page you end, or exit, your Site browsing;
The website used to link to the Site from;
Any search terms used to navigate the Site;
Services viewed on the Site;
A browsing session ID; and
Whether you are a first-time visitor to the Site.
For additional information about cookies used on the Site, please review below.
Google Analytics is an element of the Site. By using cookies, Google Analytics collects and stores data such as time of visit, pages visited, time spent on each page of the Site, the Internet Protocol address, and the type of operating system used in the devices used to access the Site. By using a browser plugin available at http://www.google.com/ads/preferences/plugin/ provided by Google, you can opt out of Google Analytics.
3. The Sources of Personal Data
We collect Personal Data from the following categories of sources:
You: When you voluntarily provide Personal Data to us; and
Software: Information automatically collected via cookies, web logs, web beacons, and other software-based analytics tools.
4. Why We Collect Personal Data About You
We use Personal Data about you for the following purposes:
To operate and improve the Service, including through analytics to help us understand how you use the Service, so that we can present content in the best manner;
To provide the Service to you;
To provide customer service;
To provide you with any information that you request from us;
To notify you about changes to the Service;
To enable us to issue a notice, administrative, or corrective action to you in relation to the Service, if required;
To send you direct marketing messages that you have consented to receive;
To protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;
To comply with applicable legal requirements, industry standards, and our own policies;
Where permitted by law, to provide you with information about services that we offer that are similar to those you have already subscribed to; and
To protect the Service, our intellectual property rights, and other rights.
5. How We Disclose Personal Data
We may disclose the following categories of Personal Data with the following categories of third parties for business purposes:
| Category of Personal Data | Category of Third Party |
|---|---|
| • Identifiers • Internet activity information |
Our affiliates (such as subsidiaries that we may own) |
| • Identifiers • Internet activity information |
Service providers: We use services providers such as website hosting and management companies, recruiting software providers, data storage and data analysis companies and marketing technology companies. Such service providers can only use Personal Data for the specific business purpose of providing such services to us and for no other purpose. |
| • Identifiers • Internet activity information |
Parties to a corporate transaction or proceeding: In the event of a corporate sale, merger, reorganization, bankruptcy, dissolution or similar event, Personal Data may be part of the transferred assets. |
| • Identifiers | Public authorities and legal proceedings: Company may disclose Personal Data about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Service; (d) protect our rights, privacy, safety or property, and/or that of you or others; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity. |
6. CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits the users of the Site who are California residents to request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make such a request, please contact us at privacy@seweralarm.com.
7. SECURITY OF PERSONAL DATA
We take reasonable and appropriate measures to protect Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Data. Despite these efforts to store Personal Data collected on and through the Service and otherwise by us in a secure operating environment that is not available to the public, we cannot guarantee the security of Personal Data during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Data, we cannot guarantee that our security measures will prevent third parties such as so-called hackers from illegally obtaining access to Personal Data. We do not warrant or represent that Personal Data about you will be protected against, loss, misuse, or alteration by third parties.
8. DATA RETENTION
We will only retain Personal Data about you for as long as necessary to fulfill the purposes Personal Data was collected for, including the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of Personal Data, the purposes for which we process Personal Data and whether we can achieve those purposes through other means, and applicable legal requirements.
9. LINKS TO OTHER WEBSITES
The Service may contain links to other websites of interest. However, once you have used these links to leave the Service, we do not have any control over third party websites. We cannot be responsible for the protection and privacy of any Personal Data which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and review the privacy policy applicable to the website in question.
10. PERSONAL DATA RELATING TO CHILDREN
The Service is not intended for children under the age of 16. Accordingly, we do not intend to collect Personal Data from anyone we know to be under 16 years of age. We do not intentionally collect, sell, or process the Personal Data of individuals under 16 years of age.
11. HOW DO WE USE COOKIES?
Some of the features on the Site require the use of "cookies" - small text files that are stored on your device's hard drive. We use cookies to measure which pages are being accessed, and which features are most frequently used. This enables us to continuously improve the Site to meet the needs of our visitors.
The following sets out how we may use different categories of cookies and your options for managing cookie settings:
| Type of Cookie | Description | Managing Settings |
|---|---|---|
| Required Cookies |
Required cookies enable you to navigate the Site and use its features, such as accessing secure areas of the Site and using our services. If you have chosen to identify yourself to us, we use cookies containing encrypted information to allow us to uniquely identify you. These cookies allow us to uniquely identify you when you are logged into the Site and to process your online transactions and requests. Because required cookies are essential to operate the Site, there is no option to opt out of these cookies. |
Because required cookies are essential to operate the Site, there is no option to opt out of these cookies. |
| Performance Cookies | These cookies collect information about how you use the Site, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. Information is only used to improve how the Site functions and performs. From time to time, we may engage third parties to track and analyze usage and volume statistical information relating to individuals who visit the Site. | To learn how to opt out of functionality cookies using your browser settings, click here. |
| Functionality Cookies | Functionality cookies allow the Site to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Site after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. We may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on the Site to personalize your visit. | To learn how to opt out of functionality cookies using your browser settings, click here. |
12. CHANGES TO THIS NOTICE
This Privacy Statement may change from time to time, effective from the date mentioned in the updated version of the Privacy Statement. You can tell when this Privacy Statement was last updated by reviewing the Last Updated legend at the top of this page. Please check the Site periodically to review such changes in the Privacy Statement.
13. DO NOT TRACK (‘DNT’) SETTINGS
California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time.
14. CONTACT US
If you have any questions or concerns about this Privacy Statement or about our practices relating to Personal Data or data security, please contact us via the following: privacy@seweralarm.com.